Refund policy
Returns & Replacements
Every jar is whipped by hand in small batches, and because our buttahs are preservative-free skincare made for direct skin contact, we can't accept returns or exchanges once an order has shipped or been picked up. Health and safety come first — we can't resell a product that's left our hands, and we wouldn't want anyone else's jar either.
That said, we're a small family business, and we'd much rather fix something than lose you.
We'll always make it right if:
- Your order arrives damaged or leaking
- You received the wrong scent or size
- Your package is lost or never delivered
- Something's just not right when you open it
Email buttahsbybob@gmail.com within 7 days of delivery or pickup with your order number and a photo, and we'll replace it or refund it.
If your buttah arrives soft or melted
It's not damaged — it's real. There are no synthetic stabilizers in our formula, so summer heat can soften it in transit. Refrigerate for 20 minutes and it firms right back up, with the same texture, scent, and quality. This isn't considered a defect, but if it arrives truly compromised, reach out and we'll take care of you.
Preorders
Preorder items are whipped fresh for your order. You may cancel for a full refund any time before the preorder deadline. After that, your batch is already in production and the order is final.
Event pickup orders
Orders placed for pickup at an event must be collected during that event. If you can't make it, email us before the event and we'll ship it to you instead (shipping charges apply). Orders left unclaimed with no notice can't be refunded.
Cancellations
Need to cancel or change an order? Email us within 12 hours of ordering and we'll do our best. Once a batch is whipped and packed, we can't make changes.